ALAMAE processes orders Monday-Friday with a 30-day grace period for both returns and/or exchanges from the day your order is received. Your refund will be credited to the same form of payment used to make the purchase.
We accept returns on item(s) in new condition with original tags attached, unworn, unwashed, and free of any alterations for a full refund (minus shipping costs). All item(s) being returned must also be accompanied by original packaging. All intimates, accessories and sale items are FINAL SALE, no exceptions. Any item(s) marked final sale are not eligible for refunds, store credit or exchange.
- Login to our online return portal using your email address and order ID.
- Choose the products you wish to return and/or exchange from your order.
- Print the prepaid shipping label that you will receive by email.
- Send all items back to us using the label provided.